Talk to a human
Need your license re-sent, a download link, or help after an update? Email us and we'll get back to you — typically within one business day.
How to reach us
- Support & license keys
support@diskinsight.com - Lost your license key?
Have it emailed to you — we can look it up by the email used at purchase. - Bug report or feature request
Send the app version (from About), your macOS version, and what you were doing. The more detail, the faster we can fix it. - Refunds
If DiskInsight doesn't work for you, write to us within 15 days of purchase and we'll refund it — no questions, no friction.
We reply to every message, so if you don't hear back in two business days, check your spam folder — or send again.
Common questions
How quickly do you reply?
Usually within one business day (Mon–Fri). License key and download requests are often answered the same day.
I lost my license key — can you resend it?
Yes. Use the license recovery page to have it emailed automatically, or write to us from the address you used at checkout.
What is your refund policy?
DiskInsight Pro has a 15-day money-back guarantee. Email us within 15 days and we refund the full amount, no questions asked.
What should a bug report include?
The app version (from the About window), your macOS version, and the steps that reproduce the issue.
Is there phone support?
Email only — but your message reaches the people who build the app, not a call centre.
Do you offer discounts or education pricing?
Occasionally. Email us before you buy and we will let you know what is currently available.
Prefer to just buy it?
License key and download appear instantly and are emailed the moment payment clears.